"(...) The issue of the work is embedded in the mainstream of modern capital practice management in the hospitality industry. The author of the work, in a consequent managerial approach, focused her attention on the importance of employee innovation, human capital profitability and estimation of its ad

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Spis treści

Human Capital in Hotel Industry eBook -- spis treści

Introduction 5


Chapter 1

Specificity of Human Resource Management in Hotel Industry 9

1.1. Specificity of the Hotel Sector 9

1.2. Hotels as Employers in the Global Labour Market 17

1.3. Models of Human Resource Management 23

1.4. Transformation of Human Resources into Human Capital 33


Chapter 2

Problematics Aspects of Human Capital Measurement 41

2.1. The Essence of Human Capital Measurement 41

2.2. Metods of Human Capital Measurement 42

2.3. Criteria for the Selection of Human Capital Measurement Methods 50

2.4. Meters used in Human Capital Measurement 51


Chapter 3

Diagnosis Of Human Capital In Hotel Industry 57

3.1. Research Methodology 57

3.2. Characteristics of the Research Sample 59

3.3. Analysis of Human Capital in Polish Hotels 62

3.4. Estimation of Investment in Human Capital in Hotels in Poland 81

3.5. Evaluation of the Effects of Investment in Human Capital in Hotels in Poland 95

3.6. Diagnostic Conclusions: Directions of Strategic Changes 109


Summary 113

References 119

List of Figures 123

List of Tables 125