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Spis treści

The Manager's Guide to Employee Feedback. Master this essential skill for new managers and successfully deliver feedback to raise your team's performance with this practical guide book and eBook -- spis treści

• The Managers Guide to Employee Feedback
  • The Manager's Guide to Employee Feedback
  • Credits
  • Foreword
  • About the Author
  • About the Reviewers
  • Preface
    • My feedback journey
    • What this book covers
    • Who this book is for
    • Conventions
    • Reader feedback
    • Customer support
    • Piracy
    • Questions
  • 1. Feedback Fundamentals
    • Start now!
    • Where are you now?
    • Evidence based
    • Activity focused
    • Results oriented
    • Specific
    • Honesty
    • Only positive language
    • Timed well
    • Summary
  • 2. Delivering Balanced Feedback
    • Meet Brian
    • My management calendar
      • Once per day
      • Once per week
      • Once per month
      • Once per quarter
      • Twice per year
    • Back to Brian
    • The WIN model
      • What went well
      • Interesting aspects of performance
      • Next time
    • Time to practice
    • Grown-up appraisals
    • Back to Brian
    • Summary
  • 3. Addressing Specific Performance Issues
    • Meet Kate
    • The BAR model
      • Background
      • Activity
      • Results
    • Tackling an uncomfortable subject
    • Consolidation exercise
    • Summary
  • 4. Delivering a Reprimand
    • Meet Trevor
    • The DESC model
      • Describe the situation
      • Express the impact
      • State what you want to change
      • Communicate the consequences
    • Exercise Could you have dealt better with a past reprimand?
    • Summary
  • 5. Giving Feedback to Colleagues and Managers
    • Meet Simon
    • Deflecting negative behaviors
    • Techniques for sensitive discussions
      • Preframing the event
      • Framing the conversation
        • Softening frames
        • Mismatch frames
        • Alternative frames
      • Disagreeing with someone without them noticing
      • Sharing a feeling
        • Sharing my feelings with Simon
    • Quiz: Chapters 1 to 5
    • Summary
  • 6. Integrating Your New Skills
    • Improving your delivery
    • A four-step plan to achieve just about anything
    • How to balance feedback with encouragement
    • Action plan
    • Summary
  • A. Appendix
    • Chapter 1 "Where are you now?" answers
    • Chapter 3 Consolidation exercise answers
    • Chapter 5 Chapters 1 to 5 quiz answers